"The new world of mass transit is to be part of a larger mobility ecosystem, gated by technology."
-- Christian T. Kent
Our firm is led by Mr. Christian T. Kent, Principal, a nationally recognized expert in the provision of ADA paratransit service, with over 31 years of private and public-sector experience in the mass transit industry, 13 of which have been in senior executive roles. Mr. Kent is a charismatic change agent and turnaround specialist with a proven track record for transformational leadership in the most challenging of circumstances.
Mr. Kent has built, grown, repaired, and led through change, transportation services as a private-sector contractor to public agencies; worked with union and non-union workforces; managed paratransit contracts with a combined value of $1 billion as a public-sector executive; recruited and trained many successful leaders in the paratransit field; and he has built trust with the disability community with his frequent and direct interactions, honest portrayal of issues, and genuine respect for the customer.
On a national level, Mr. Kent has worked with regulators, advocates, and legislators to enable more effective partnerships between public, private, and non-profit organizations (in public transit and health and human services) so that funding and other resources can be shared across communities.
Mr. Kent's vision is to bring a strategic perspective on mobility and paratransit to stakeholder organizations of all kinds to improve the quality and lower the cost of public transit services, thereby improving quality of life for the riding public, and especially for customers with disabilities.
For Mr. Kent's complete bio, click on the button below to view his LinkedIn profile:
Public transit has lost market share as customers demand a broader array of more convenient, on-demand options.
Paratransit and non-emergency medical transportation services are the fastest growing, most expensive, and for many, the most vital type of public transportation. The current growth is unsustainable and often unaffordable to customers.
Much of our leadership is first generation, and we must support succession planning to ensure the specialized knowledge is passed on to the next leaders of the "new" public transit.
Public transit needs community support.
Real-World Experience. As one of the few in the nation that has created and led paratransit services on a macro level, Mr. Kent can provide you with not only operational expertise, but also insights into funding and grants; regulatory issues and compliance; P3 partnerships; the public participation process and relationship building, particularly with the disability community; and policy administration for systems of all sizes.
Responsiveness. Mr. Kent is known for his responsiveness, excellent customer service, quality presentation and communication skills. He will listen carefully to your needs and objectives and ensure that they are met.
Relationships. Mr. Kent has well-established working relationships with diverse stakeholder groups, to include customers and advocates; employees and organized labor; contractors and businesses; board members and elected officials; regulatory agencies and intergovernmental organizations; and the media.
Results. Mr. Kent has been able to effect change in both public and private-sector organizations of all sizes in terms of performance, policy, process, perception, and culture. Let him help you do the same for your organization.